♡ ORDER PROCESSING TIME BEFORE SHIPMENT CAN TAKE ANYWHERE FROM 5 - 10 BUSINESS DAYS.
(Not including weekends & holidays)

I hope you are as excited to receive your order as I am to make it!
Every order begins its journey down the assembly line the moment it is placed. Generally 5 - 7 business days are required for me to process, create, package & ship each order. During high volume production periods or collection changes the handling time window may increase up to 10 business days.

HANDLING TIMES WILL ALWAYS BE SHOWN ONCE AN ITEM IS ADDED TO YOUR SHOPPING CART.

SHIP DATES & TRACKING INFO, IN ADDITION TO HANDLING TIMES, ARE ALSO POSTED TO ALL ORDERS & RECEIPTS IN THE "PURCHASES" SECTION UNDER THE "YOU" TAB ON ETSY.

♡ IMPORTANT SHIPPING UPDATES ARE POSTED UNDER THE “SHOP ANNOUNCEMENT”

♡ Combined postage will automatically apply to the items in your shopping cart

STANDARD DOMESTIC SHIPPING:
All orders are shipped via the United States Postal Service with tracking included. Once your package ships you will receive an update with your tracking information.

USPS First Class
(2 - 7 business days once in transit*)

*Please Note, the shipping times stated are approximate.
There are NO GUARANTEES WITH FIRST CLASS MAIL.
Please select a SHIPPING UPGRADE during checkout to ensure you receive your order within a specific timeframe.

♡ IMPORTANT SHIPPING UPDATES ARE POSTED UNDER THE “SHOP ANNOUNCEMENT”

♡ Combined postage will automatically apply to the items in your shopping cart

STANDARD INTERNATIONAL SHIPPING:
All orders are shipped via the United States Postal Service.
FIRST CLASS INTL MAIL DOES NOT INCLUDE TRACKING OR INSURANCE—USE AT YOUR OWN RISK—UPGRADING TO PRIORITY INTL MAIL IS HIGHLY RECOMMENDED.

USPS First Class International
(15 - 25 business days once in transit*)

*Please Note, the shipping times stated are approximate.
There are NO GUARANTEES WITH FIRST CLASS MAIL.

CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES/FEES IMPOSED ON IMPORTED GOODS. THESE FEES ARE NONREFUNDABLE.

DOMESTIC SHIPPING UPGRADES:

USPS Priority
(1 - 3 business days once in transit)

INTERNATIONAL SHIPPING UPGRADES:

USPS Priority International
(10 - 14 business days once in transit)
*RECOMMENDED*

♡ Shipping Upgrades can be selected during the checkout process (before payment is submitted)
Shipping Upgrades insure your orders & shorten their time in transit.

♡ Customers are responsible for determining and selecting the size and or length of jewelry in their orders. Selecting the proper size is especially important for preventing breakage of delicate chain designs. Always review the sizing & measurements provided to ensure the proper fit of your order. Refer to the -SIZE GUIDES- under “Additional Information” under the SHOP POLICIES for more helpful info.

♡ For the purpose of capturing detail on TINY pieces of delicate jewelry (no larger than several millimeters) some objects may appear much larger than they actually are---ALWAYS REFER TO THE MEASUREMENTS PROVIDED.

♡ If you purchased something and would like to have the length adjusted, reworked or repaired, just message me to purchase a service fee and make arrangements for sending the piece back.

♡ Delicate Jewelry, Especially Dainty Chain Designs, Should be Treated with Care While Wearing to Prevent Breakage.

♡ Sterling Silver, Gold-Filled and Solid 14k Gold jewelry will naturally oxidize and darken over time from exposure to air & moisture.
However, there are several things that can be done to help:
-Keep jewelry away from water, chlorine, sauna or any other chemicals such as hairspray, perfume, oils, lotions, etc.
-Store jewelry in an airtight container (i.e. original packaging) when not in use.
-Clean jewelry with a polishing cloth after wearing or as needed.
(Avoid use on plated materials as it will remove their finish)

♡ ORDER CANCELATIONS & RETURNS ARE NOT ACCEPTED.
-Discounted & Sale items
-Items that have been worn
-Customized, Personalized or Reserved orders
-Earrings, Piercings & Body Jewelry
-Orders that exceed the 7 day window for exchanges
-International orders
ARE ALL FINAL SALE

EXCHANGES
♡ If you are unhappy with your purchase, please contact me within 5 days of receiving your order to make arrangements for an exchange.
Items must be shipped back within 7 days of delivery, in original & unworn condition. Return shipping costs are the buyers' responsibility.

CUSTOM ORDERS
♡ Most designs can be customized.
Message me if you are interested in placing a custom order.

WHOLESALE ORDERS
Are currently NOT available at this time.

♡ Gift wrapping is complimentary.
Each piece of jewelry per order ships in the same standard gift package. For gifting purposes, invoices and receipts are not included unless otherwise requested. If you would like to add a special note or have special instructions, just leave it in the "note to seller" section during checkout. You can also have your order shipped directly to its recipient by entering their name & address in the "ship to" section during checkout.

♡ DISCOUNT / PROMO CODES:

FOLLOW MY INSTAGRAM & GET 10% OFF YOUR NEXT PURCHASE:
@poppychaindesigns
Click on the “✨” story highlight for the promo code—Enter code at checkout.

LIKE MY FACEBOOK PAGE & GET 10% OFF YOUR NEXT PURCHASE:
www.facebook.com/poppychaindesigns
Click fb page cover photo to find the promo code—Enter code at checkout.

LIMIT: 1x use, per customer.
Cannot be applied to past purchases—discount does not apply towards shipping.